A family-to-family business since 1954

Personal Insurance

Our family-run business has been catering to the needs of our Western Massachusetts neighbors for two generations, ensuring that you can enjoy the peace of mind that comes from professional expertise, personalized service, and a proven commitment to protecting our customers.


The best insurance at the best prices

Business Insurance

If you are a business owner, you have a lot more important things to do than worry about your insurance programs. At Bates Fullam, we help you assess your company’s needs, and we access the best products at the best prices. We have a full range of coverage to protect you and your business:


About Us

Bates Fullam is a proud member of the Renaissance Alliance, which allows us access to more insurance companies and more products than the average local agent. While we stay on the leading edge of insurance trends and technology, the real secret to our service is our people-to-people approach.

  • We care that you be served as we would like to be served ourselves.
  • We care that you receive prompt, efficient attention and decisive action
  • We care that on our shoulders rests the security of your family or your business
  • We care that year after year you choose Bates Fullam for all your insurance needs.
  • We care. And that makes all the difference.

consumer insurance blog

Drunk Driving Simulator shows effects of impaired driving

How impaired are you when driving under the influence? Ford’s Driving Skills For Life Program tested that theory out on teens using a drunk driving simulator suit that they developed to mimic the feeling and effects of inebriation. With weight … Continue reading

Your New England Fall Foliage Toolkit

With the fall season upon us, our brilliant foliage is the envy of the nation. People from all over the world travel here, but we can just hop in our cars and travel an hour or two in any direction … Continue reading

66 ways to protect your identity and privacy

Not again. The news is full of reports that more than 500 million online users had their privacy breached in the recent Yahoo online hack. Yahoo is not alone – LinkedIn, MySpace, Dropbox, Target, Anthem, Sony — it’s impossible to … Continue reading

Contact Us

Bates Fullam offers a wide range of insurance and related financial products and services to suit the needs of both individuals and businesses. Whether you are seeking basic protection for your property, customized personal coverage for your family, or financial and health-related products for you or your business, our staff of highly trained professionals is eager to fulfill and satisfy your needs.

Give us a call, stop by one of three convenient offices, or submit this form today!

West Springfield

975 Elm Street
West Springfield, MA 01089
Ph: 413-737-3539
Fax: 413-731-8255


1225 Sumner Ave
Springfield, MA 01118
Ph: 413-733-3553
Fax: 413-733-1808

Cassin Insurance Agency

104 Elm St., Westfield, MA 01085
Ph: 413-568-1243
Fax: 413-562-8431