Home

A family-to-family business since 1954

Personal Insurance

Our family-run business has been catering to the needs of our Western Massachusetts neighbors for two generations, ensuring that you can enjoy the peace of mind that comes from professional expertise, personalized service, and a proven commitment to protecting our customers.

The best insurance at the best prices

Business Insurance

If you are a business owner, you have a lot more important things to do than worry about your insurance programs. At Bates Fullam, we help you assess your company’s needs, and we access the best products at the best prices. We have a full range of coverage to protect you and your business:

About Us

Bates Fullam is a proud member of the Renaissance Alliance, which allows us access to more insurance companies and more products than the average local agent. While we stay on the leading edge of insurance trends and technology, the real secret to our service is our people-to-people approach.

  • We care that you be served as we would like to be served ourselves.
  • We care that you receive prompt, efficient attention and decisive action
  • We care that on our shoulders rests the security of your family or your business
  • We care that year after year you choose Bates Fullam for all your insurance needs.
  • We care. And that makes all the difference.

consumer insurance blog

Buying a new home? Add your insurance agent and an inspector to your advisory team

Thinking about buying a new home this spring? Do your homework now because home buying is likely to be the single biggest purchase you’ll ever make. If you’re in the market for a new home, you’ll probably work with a … Continue reading

Home & yard safety: Deterring coyotes

Over the last day or two, headlines are filled with the story of a New Hampshire hero Dad who killed a coyote with his bare hands after it attacked his 2-year old son. There had been reports of coyote attacks … Continue reading

Do you fly in the U.S.? You might need REAL ID by October 1, 2020

Do you fly on commercial airplanes for work or for pleasure in the U.S.? Do you regularly visit military bases or secure federal facilities? If so, this is the year you will need to have either a REAL ID-compliant license … Continue reading

Contact Us

Bates Fullam offers a wide range of insurance and related financial products and services to suit the needs of both individuals and businesses. Whether you are seeking basic protection for your property, customized personal coverage for your family, or financial and health-related products for you or your business, our staff of highly trained professionals is eager to fulfill and satisfy your needs.

Give us a call, stop by one of three convenient offices, or submit this form today!

West Springfield

975 Elm Street
West Springfield, MA 01089
Ph: 413-737-3539
Fax: 413-731-8255

Springfield

1225 Sumner Ave
Springfield, MA 01118
Ph: 413-733-3553
Fax: 413-733-1808

Westfield
Cassin Insurance Agency

104 Elm St., Westfield, MA 01085
Ph: 413-568-1243
Fax: 413-562-8431