A family-to-family business since 1954

Personal Insurance

Our family-run business has been catering to the needs of our Western Massachusetts neighbors for two generations, ensuring that you can enjoy the peace of mind that comes from professional expertise, personalized service, and a proven commitment to protecting our customers.

The best insurance at the best prices

Business Insurance

If you are a business owner, you have a lot more important things to do than worry about your insurance programs. At Bates Fullam, we help you assess your company’s needs, and we access the best products at the best prices. We have a full range of coverage to protect you and your business:

About Us

Bates Fullam is a proud member of the Renaissance Alliance, which allows us access to more insurance companies and more products than the average local agent. While we stay on the leading edge of insurance trends and technology, the real secret to our service is our people-to-people approach.

  • We care that you be served as we would like to be served ourselves.
  • We care that you receive prompt, efficient attention and decisive action
  • We care that on our shoulders rests the security of your family or your business
  • We care that year after year you choose Bates Fullam for all your insurance needs.
  • We care. And that makes all the difference.

consumer insurance blog

Children’s car safety seats: Are you using yours correctly?

Are you using your child’s car safety seat properly? A 2016 report by the National Highway Traffic Safety Administration (NHTSA) suggests you might not be. More than half the car seats looked at in the report were improperly installed or … Continue reading

Attention MA drivers: 2 important MA Registry of Motor Vehicles alerts

If you are a Massachusetts driver, here are two important notices from the MA Registry of Motor Vehicles. 1. Temporary shutdown this week: The MA Registry Of Motor Vehicles is converting to a new computer system so plan accordingly if … Continue reading

Online purchase scams top the BBB list of 2017 consumer fraud

Online purchase scams are now the riskiest form of consumer fraud, according to a new fraud report from the Better Business Bureau, jumping from #4 in 2016 to #1 in 2017. BBB says that online scams were most frequently related … Continue reading

Contact Us

Bates Fullam offers a wide range of insurance and related financial products and services to suit the needs of both individuals and businesses. Whether you are seeking basic protection for your property, customized personal coverage for your family, or financial and health-related products for you or your business, our staff of highly trained professionals is eager to fulfill and satisfy your needs.

Give us a call, stop by one of three convenient offices, or submit this form today!

West Springfield

975 Elm Street
West Springfield, MA 01089
Ph: 413-737-3539
Fax: 413-731-8255


1225 Sumner Ave
Springfield, MA 01118
Ph: 413-733-3553
Fax: 413-733-1808

Cassin Insurance Agency

104 Elm St., Westfield, MA 01085
Ph: 413-568-1243
Fax: 413-562-8431