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A family-to-family business since 1954

Personal Insurance

Our family-run business has been catering to the needs of our Western Massachusetts neighbors for two generations, ensuring that you can enjoy the peace of mind that comes from professional expertise, personalized service, and a proven commitment to protecting our customers.

The best insurance at the best prices

Business Insurance

If you are a business owner, you have a lot more important things to do than worry about your insurance programs. At Bates Fullam, we help you assess your company’s needs, and we access the best products at the best prices. We have a full range of coverage to protect you and your business:

About Us

Bates Fullam is a proud member of the Renaissance Alliance, which allows us access to more insurance companies and more products than the average local agent. While we stay on the leading edge of insurance trends and technology, the real secret to our service is our people-to-people approach.

  • We care that you be served as we would like to be served ourselves.
  • We care that you receive prompt, efficient attention and decisive action
  • We care that on our shoulders rests the security of your family or your business
  • We care that year after year you choose Bates Fullam for all your insurance needs.
  • We care. And that makes all the difference.

consumer insurance blog

Emerging risks: Car hacking

As our cars and trucks become more computerized, the potential risk of a cyber attack increases. We have an increasing array of technologies in our vehicles designed to improve our safety, our convenience and our comfort – from electronics, sensors … Continue reading

Keyless car owner alert: Carbon monoxide poisonings

If you have a keyless car system, you may be at heightened risk of a potentially deadly problem: More than two dozen people have died and another several dozen others have debilitating illnesses such as brain injuries related to carbon … Continue reading

Pet holiday safety & pet holiday fun

Everyone knows the real purpose of the Internet is for cute and funny cat and dog videos – and in the holiday season, pet videos abound. We’re posting a few of our favorites, but first, a serious reminder: In all … Continue reading

Contact Us

Bates Fullam offers a wide range of insurance and related financial products and services to suit the needs of both individuals and businesses. Whether you are seeking basic protection for your property, customized personal coverage for your family, or financial and health-related products for you or your business, our staff of highly trained professionals is eager to fulfill and satisfy your needs.

Give us a call, stop by one of three convenient offices, or submit this form today!

West Springfield

975 Elm Street
West Springfield, MA 01089
Ph: 413-737-3539
Fax: 413-731-8255

Springfield

1225 Sumner Ave
Springfield, MA 01118
Ph: 413-733-3553
Fax: 413-733-1808

Westfield
Cassin Insurance Agency

104 Elm St., Westfield, MA 01085
Ph: 413-568-1243
Fax: 413-562-8431