A family-to-family business since 1954
Personal Insurance
Our family-run business has been catering to the needs of our Western Massachusetts neighbors for two generations, ensuring that you can enjoy the peace of mind that comes from professional expertise, personalized service, and a proven commitment to protecting our customers.
The best insurance at the best prices
Business Insurance
If you are a business owner, you have a lot more important things to do than worry about your insurance programs. At Bates Fullam, we help you assess your company’s needs, and we access the best products at the best prices. We have a full range of coverage to protect you and your business:
About Us
Bates Fullam is a proud member of the Renaissance Alliance, which allows us access to more insurance companies and more products than the average local agent. While we stay on the leading edge of insurance trends and technology, the real secret to our service is our people-to-people approach.
- We care that you be served as we would like to be served ourselves.
- We care that you receive prompt, efficient attention and decisive action
- We care that on our shoulders rests the security of your family or your business
- We care that year after year you choose Bates Fullam for all your insurance needs.
- We care. And that makes all the difference.
consumer insurance blog
Tips for driving safely around large commercial vehicles
Any time you are driving your car on the highway or on your city and town roads, you are navigating a vehicle that weighs about 5,000 pounds, while sharing the road with 12.5 million giant commercial vehicles. A fully loaded … Continue reading
Fraud alert: This is (not) the government calling
Think you are too smart to fall for phone scams? Not so fast. In 2018, American consumers lost more than $488 million to a type of fraud that the Federal Trade Commission (FRC) calls “imposter scams.” One particularly common and … Continue reading
Retired car features that people miss
Hey – why doesn’t my car turn signal make a sound anymore? Audible turn signals are just one of the new car features you may overlook on a test drive, but later look back on nostalgically. New car advances are … Continue reading
Contact Us
Bates Fullam offers a wide range of insurance and related financial products and services to suit the needs of both individuals and businesses. Whether you are seeking basic protection for your property, customized personal coverage for your family, or financial and health-related products for you or your business, our staff of highly trained professionals is eager to fulfill and satisfy your needs.
Give us a call, stop by one of three convenient offices, or submit this form today!
West Springfield
975 Elm Street
West Springfield, MA 01089
Ph: 413-737-3539
Fax: 413-731-8255
Springfield
1225 Sumner Ave
Springfield, MA 01118
Ph: 413-733-3553
Fax: 413-733-1808
Westfield
Cassin Insurance Agency
104 Elm St., Westfield, MA 01085
Ph: 413-568-1243
Fax: 413-562-8431